Evaluating customers' satisfaction in the industrial company with uncertainty
نویسندگان
چکیده
منابع مشابه
Evaluating customers’ satisfaction in the industrial company with uncertainty
In this paper, the evaluation of customers’satisfaction is investigated by using group decision making method under uncertainty. Here, we have used the Zadeh’s fuzzy concept to model and measure the satisfaction. For this purpose, we have firstly applied the Delphi method with fuzzy Likert scales. Then, the fuzzy ELECTRE technique was used in order to ordering the index and questionnaires. For ...
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ژورنال
عنوان ژورنال: Journal of Soft Computing and Applications
سال: 2014
ISSN: 2195-576X
DOI: 10.5899/2014/jsca-00034